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ORDER AND SHIP EARLY! Orders may require longer lead times due to post-pandemic shipping and industry-wide supply chain challenges.

Order And Ship Early!

A massive increase in online shopping and residential deliveries has created record-breaking shipment volumes for UPS, FedEx and USPS. They can't keep up with demand. This can add days to production and delivery times in some instances. As your partner, we are committed to providing you with the best possible experience and service. Planning ahead allows Staples Promotional Products to help you meet your desired timelines. If you have large orders and tight deadlines, please call customer service for extra planning and attention.

On-time delivery could require longer shipping lead times, so order early!

  • Delivery of in-stock orders may be delayed due to longer shipment transit times
  • Custom orders may be subject to double delays. Inventories may take longer to reach decorators. Once decorated, shipment to the customer can take longer too
  • Paying for expedited services no longer guarantees on-time delivery. Shippers have discontinued their “money-back” delivery time guarantees for the foreseeable future

Plan & order early!

While Staples is working with suppliers and freight carriers to secure priority processing, delays cannot be mitigated in all cases. Shipping carriers do not know when shipping volumes and capacities will normalize. We will keep you informed as volumes and shipping times improve.

Have a mandatory in-hands date?

Share it with customer service! They will know the best options to ensure timely delivery.

Order early if you can!

Build a few extra days into your timeline just in case.

Shipping to or from Southern California?

Order even earlier! That region is experiencing the longest delays.

All freight carriers are communicating delivery delays this holiday season. Order early to ensure your packages arrive on time. Thank you for your business.

Over one million products available.

If you want to make product adjustments or don't see what you're looking for, contact one of your representatives.

Liv Jones
Senior Special Order Representative
913.319.4733 or


Janet Fleshour
Account Executive

Ready to order?

Contact Janet Fleshour for a customized quote based on your organization's preferred pricing and brand guidelines.

Janet Fleshour | 513-409-0082

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How does this work?

We coordinate every single detail. Our representatives have established relationships with top suppliers from across the United States, Canada, and around the globe! That means better pricing and faster production for you. You and your employees will spend less time with vendors and more time conducting business.

You make the request, and we'll take it from there.


You contact us and tell us what you're looking for.


We source the perfect product solution based on your needs.


We give you a comprehensive quote for your items.


We create a custom product tailored just for you and send you a proof.


You review and approve the proof and place your order.


Your custom products are designed and delivered.

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